This statement explains how Defra uses information you provide over the internet and the ways in which it protects your
1. The Data Protection Act
We have a legal duty to protect your information. We maintain strict security standards and procedures to prevent unauthorised
access to your data. We use leading technologies including digital certificates and encryption to further safeguard your
When you phone or email the PVS Helpdesk, personal data will be stored on a database to enable us to deal with your query
efficiently and track its progress. This data will be made available to our contractors to help solve any query you have
Data held will include your full name, business address, phone number and email address. Details of the IT equipment you
are using, the exact query and other important information we feel is relevant to the query will also be stored.
Section 7 of the Data Protection Act gives you, the Data Subject, the right of access to your personal details. In most
instances we will automatically email you a copy of what data has been stored in connection with your query. If you do not
receive this email please contact the PVS Helpdesk on 01223 342379 to request this information. For more information on
Public Service Guarantee on Data Handling please follow this link
Any data will be held on the system even after the query has been completed. Saved data will enable us to deal more effectively
with similar queries in the future.
2. Payment Services
We allow applicants to pay for the seed certification service via the Government Gateway using credit or debit cards. For
security reasons we do not retain any of the card information.
3. Sharing of information
No new information is shared with any government department or third party. The only information that is transferred is
- Between the Government Gateway and Defra - the known facts that you have provided. For further information see the Government
- Between Defra and NIAB who maintain the seed certification database on behalf of Defra.
A cookie is a piece of data stored locally on your computer, either in memory or on the hard disk when you connect to Defra
systems. The information on a cookie is not linked to any personally identifiable information you submit to our site and
they are destroyed when you log out from Defra web sites or close your browser window.
Most internet browsers (for example, Internet Explorer) are set up to automatically accept cookies, but you can change your
settings to prevent this. However, if you choose not to accept cookies you will not be able to access some Defra web sites
5. Log files
Log files record all access to Defra web sites and also track transactions made using some systems. Web site log files are
used for statistical purposes such as trends analysis. Transaction log files are used for auditing purposes and may contain
personally identifiable information. Log files are stored securely.
ensures you are always aware of what information is collected, how it is used, and under what circumstances, if any, it
is shared with other parties.